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Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp\u2019s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry. Recognized on TIME Most Influential Companies of 2023, Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022. As a Team Member in our Distribution Center, you\u2019ll inspect, process, and prepare secondhand clothing for resale. Your mission has two parts. 1. Ensure clothing meets our quality standards. 2. Provide accurate product details. What You\u2019ll Do. Open and unpack bags of gently used clothing from customers. Conduct quality checks on each garment. Use a USB scanner and iPad app with step-by-step prompts. Record details such as brand, size, gender, category, and condition. Photograph tags to capture product information. What This Role Requires. On-Your-Feet Work: Stationary standing your entire 10-12 hour shift, bending, lifting up to 30 lbs, and moving racks up to 150 lbs throughout your shift. Performance: Achieving goals in a fast-paced, metrics-driven environment. Willingness to Learn: Show up ready to learn\u2014our structured training program with hands-on support in your first weeks will teach you everything you need to succeed. Tech Comfort: Comfortable using tablets, scanners, and basic apps. Adaptability: Adjusting easily to change and shifting priorities. Reliability: Maintaining consistent attendance, on-time arrival, and teamwork. Focus & Positivity: Bring attention to detail, speed, and an upbeat attitude to every shift. WKND Shift Hours: Friday-Sunday @ 6am-6pm. Why You\u2019ll Love Working Here. Starting Pay: $18/hr for WKND shift ($17 base + $1.00 differential). Pay is based on shift worked and shift differentials may change. Weekly Pay: Every Friday is FriYAY. Pay For Performance: Consistently hitting or exceeding specific performance metrics can directly increase your pay, with the opportunity to earn up to an additional $0.50 per hour each quarter. Day 1 Benefits: Medical, dental, vision, pet insurance, employee assistance programs, employee stock purchase plan, etc. Work-Life Balance: You start earning PTO and sick time on day 1, and paid time off for your ThredUp anniversary. Predictable Schedules: Our shift times are consistent so you know what to expect. Optional Overtime: Is available at certain times of the year. Music-Friendly Shifts: Headphones (bone conductor) allowed at most stations\u2014work to your own playlist. Casual & Fun Environment: This isn\u2019t your typical warehouse\u2014no forklifts, hard hats, or steel-toe boots. Just a relaxed dress code, great teammates, and a lively vibe. Air-conditioned Distribution Centers: Stay cool while you work. Growth Opportunities: We reward and recognize top performers with swag, promotions, and higher pay. Employee Discount: Extra savings on already affordable styles. This role is not eligible for visa sponsorship. What We Offer. Consistent, set schedule! Competitive pay (we leverage market data). Employee stock purchase plan. PTO + paid holidays. Medical, dental, vision, 401k, life and disability insurance offered. We live by our DOTS Values of Delivering an exceptional customer experience, Openly giving and receiving feedback, Teaming up to make thredUP a success, and Striving for excellence. 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About ThredUp
ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp\u2019s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry.
Recognized on TIME Most Influential Companies of 2023,\u00A0 Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022.
As a Team Member in our Distribution Center, you\u2019ll inspect, process, and prepare secondhand clothing for resale. Your mission has two parts:
1. Ensure clothing meets our quality standards
2. Provide accurate product details
\u00A0
What You\u2019ll Do
Open and unpack bags of gently used clothing from customers
Conduct quality checks on each garment
Use a USB scanner and iPad app with step-by-step prompts
Record details such as brand, size, gender, category, and condition
Photograph tags to capture product information
What This Role Requires
On-Your-Feet Work: Stationary standing your entire 10-12 hour shift, bending, lifting up to 30 lbs, and moving racks up to 150 lbs throughout your shift.
Performance: Achieving goals in a fast-paced, metrics-driven environment.
Willingness to Learn: Show up ready to learn\u2014our structured training program with hands-on support in your first weeks will teach you everything you need to succeed.
Tech Comfort: Comfortable using tablets, scanners, and basic apps.
Adaptability: Adjusting easily to change and shifting priorities.
Reliability: Maintaining consistent attendance, on-time arrival, and teamwork.
Focus & Positivity: Bring attention to detail, speed, and an upbeat attitude to every shift.
\u00A0
WKND Shift Hours: Friday-Sunday @ 6am-6pm
\u00A0
Why You\u2019ll Love Working Here
Starting Pay:\u00A0 $18/hr for WKND shift ($17 base + $1.00 differential). Pay is based on shift worked and shift differentials may change.
Weekly Pay: Every Friday is FriYAY.
Pay For Performance: Consistently hitting or exceeding specific performance metrics can directly increase your pay, with the opportunity to earn up to an additional $0.50 per hour each quarter.
Day 1 Benefits: Medical, dental, vision, pet insurance, employee assistance programs, employee stock purchase plan, etc.
Work-Life Balance: You start earning PTO and sick time on day 1, and paid time off for your ThredUp anniversary.
Predictable Schedules: Our shift times are consistent so you know what to expect.
Optional Overtime: Is available at certain times of the year.\u00A0
Music-Friendly Shifts: Headphones (bone conductor) allowed at most stations\u2014work to your own playlist.
Casual & Fun Environment: This isn\u2019t your typical warehouse\u2014no forklifts, hard hats, or steel-toe boots. Just a relaxed dress code, great teammates, and a lively vibe.
Air-conditioned Distribution Centers: Stay cool while you work.
Growth Opportunities: We reward and recognize top performers with swag, promotions, and higher pay.
Employee Discount: Extra savings on already affordable styles.
This role is not eligible for visa sponsorship.
What We Offer:
- Consistent, set schedule!
- Competitive pay (we leverage market data).\u00A0
- Employee stock purchase plan.\u00A0
- PTO + paid holidays.\u00A0
- Medical, dental, vision, 401k, life and disability insurance offered.\u00A0
- We live by our DOTS Values of Delivering an exceptional customer experience, Openly giving and receiving feedback, Teaming up to make thredUP a success, and Striving for excellence. \u00A0
We believe diversity, inclusion and belonging is key for our team
At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you.
If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email disabilitysupport@thredup.com\u00A0the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. General application inquiries will not receive a response.
Before you go, our legal team wants you to know...You must be at least 18 years old and have basic English literacy skills. Employment with thredUP is contingent on each candidate passing a 7-year background check.
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About the position
We're sorry… the job you are trying to apply for has been filled.
Maybe you would like to consider the Categories below :
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Similar job titles
- Apparel Processing Specialist
- Clothing Quality Inspector
- Garment Processing Assistant
- Inventory Control Coordinator
- Product Detail Analyst
- Quality Assurance Technician
- Warehouse Apparel Handler
- Secondhand Garment Processor
- Apparel Data Recorder
- Clothing Tag Photographer
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ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp\u2019s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry. Recognized on TIME Most Influential Companies of 2023, Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022. About the Role. The Product Ops team is focused on ensuring thredUP Ops adheres to procedures and protocols by auditing and providing feedback at the appropriate touch points within the Ops organization. You will help us ensure that Ops accepts items of the right quality, records the right information, and takes amazing photos. You will also apply your love of fashion and/or the resale industry to help us honor our promises to suppliers and buyers. As a Pricing and Authentication Coordinator, you will be based in a distribution center and will report to a Product Ops Supervisor. Your work will be primarily focused on one of these two areas: Pricing & Authentication, or general projects on product. Occasionally you will also support Quality Assurance (QA) Ops during high volume times. As you fine-tune your skills, you may be asked to support other areas, tackle special projects, and mentor others according to business needs. In Pricing & Authentication, you will. Focus on pricing and authentication with an emphasis on lower level authentication brands. Receives exposure to higher risk authentication brands as the business allows. Regularly monitor, audit and update the internal pricing tables of a broad range of retailers. Assist in educating itemizers about brands and product acceptance. Partner with Product Ops Supervisor to ensure FIFO is maintained for all items in the Under Review queue. Support Customer Service team in price update requests. Requirements. Knowledge of apparel quality standards (experience with secondhand is a plus!). Ability to identify, prioritize, and complete tasks under tight deadlines. Strong organization and scheduling skills. Ability to exercise independent judgment and operate with minimal supervision. Flexibility, creativity and willingness to optimize processes. Ability to bend down, reach overhead, lift/carry up to 30lbs and push/pull wheeled clothing racks weighing up to 150lbs. This role is not eligible for visa sponsorship. What We Offer. Consistent, set schedule! Competitive pay (we leverage market data). Employee stock purchase plan. PTO + paid holidays. Medical, dental, vision, 401k, life and disability insurance offered. We live by our DOTS Values of Delivering an exceptional customer experience, Openly giving and receiving feedback, Teaming up to make thredUP a success, and Striving for excellence. We believe diversity, inclusion and belonging is key for our team. At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you. If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email disabilitysupport@thredup.com the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. General application inquiries will not receive a response. Before you go, our legal team wants you to know. You must be at least 18 years old and have basic English literacy skills. 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Receives exposure to higher risk authentication brands as the business allows. Regularly monitor, audit and update the internal pricing tables of a broad range of retailers. Assist in educating itemizers about brands and product acceptance. Partner with Product Ops Supervisor to ensure FIFO is maintained for all items in the Under Review queue. Support Customer Service team in price update requests. Knowledge of apparel quality standards (experience with secondhand is a plus!). Ability to identify, prioritize, and complete tasks under tight deadlines. Strong organization and scheduling skills. Ability to exercise independent judgment and operate with minimal supervision. Flexibility, creativity and willingness to optimize processes. Ability to bend down, reach overhead, lift/carry up to 30lbs and push/pull wheeled clothing racks weighing up to 150lbs. Requirements. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. 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","externalApply":false,"cityState":"Phoenix, Arizona","country":"United States of America","postalCode":"85043","hasPrimaryQuestionnaire":"yes","isEverGreenReq":"0","source":"WORKDAY","jobRequisitionId":"1648","standardisedCity":"Phoenix","locationAccuracyLevel":"address","jobFamily":"Merchandising","externalTracking":false,"SupervisoryOrg":"Merchandising (Sandra Goodman) (Sandra Goodman)","visibilityType":"External","longitude":"-112.2254495","hiringLastName":"","ats":"WORKDAY","isDerived":false,"latlong":{"lon":-112.2254495,"lat":33.4362975},"workerSubType":"Regular Full Time","secondaryInternalQuestionnaireId":"","JobProfile":"5012.S3","stateCountry":"Arizona, United States of America","jobId":"1648","updatedByOfflineProcessing":true,"refNum":"THRTHRUS","profileId":"5012.S3","jobUpdated":"2026-09-09T05:33:22.374Z","topic":"Intg.JobPull.GeoLocation","userType":"external","CompensationGrade":"General Compensation Package","ReplacementFor":"Estefania Juarez Aguayo","titlenew":"Pricing & Authentication Coordinator","primaryLocaleCategory":"Operations DC","description":"<p style=\"text-align:left\"><b>About ThredUp</b></p><p style=\"text-align:left\"><span>ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp\u2019s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry.</span></p><p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><span>Recognized on TIME Most Influential Companies of 2023,\u00A0 Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022.</span></p><p><b><u>About the Role</u></b></p><p><b><span>The Product Ops team is focused on ensuring thredUP Ops adheres to procedures and protocols by auditing and providing feedback at the appropriate touch points within the Ops organization. You will help us ensure that Ops accepts items of the right quality, records the right information, and takes amazing photos. You will also apply your love of fashion and/or the resale industry to help us honor our promises to suppliers and buyers.\u00A0</span></b></p><p><b>\u00A0</b></p><p><b><span>As a </span><b>Pricing and Authentication Coordinator</b><span>, you will be based in a distribution center and will report to a Product Ops Supervisor. Your work will be primarily focused on one of these two</span><b> </b><span>areas:\u00A0 Pricing & Authentication, or general projects on product. Occasionally you will also support Quality Assurance (QA) Ops during high volume times. As you fine-tune your skills, you may be asked to support other areas, tackle special projects, and mentor others according to business needs.</span></b></p><p><b>\u00A0</b></p><p><b><span>In Pricing & Authentication, you will:</span></b></p><ul><li><p><b><span>Focus on pricing and authentication with an emphasis on lower level authentication brands.</span></b></p></li><li><p><b><span>Receives exposure to higher risk authentication brands as the business allows.</span></b></p></li><li><p><b><span>Regularly monitor, audit and update the internal pricing tables of a broad range of retailers.</span></b></p></li><li><p><b><span>Assist in educating itemizers about brands and product acceptance.</span></b></p></li><li><p><b><span>Partner with Product Ops Supervisor to ensure FIFO is maintained for all items in the Under Review queue.</span></b></p></li><li><p><b><span>Support Customer Service team in price update requests.</span></b></p></li></ul><p><b><span>\u00A0</span></b></p><p><b><u>Requirements</u></b></p><ul><li><p><b><span>Knowledge of apparel quality standards (experience with secondhand is a plus!).</span></b></p></li><li><p><b><span>Ability to identify, prioritize, and complete tasks under tight deadlines.</span></b></p></li><li><p><b><span>Strong organization and scheduling skills.</span></b></p></li><li><p><b><span>Ability to exercise independent judgment and operate with minimal supervision.</span></b></p></li><li><p><b><span>Flexibility, creativity and willingness to optimize processes.</span></b></p></li><li><p><b><span>Ability to bend down, reach overhead, lift/carry up to 30lbs and push/pull wheeled clothing racks weighing up to 150lbs.</span></b></p></li></ul><p>This role is not eligible for visa sponsorship.</p><p></p><p><b>What We Offer:</b></p><ul><li>Consistent, set schedule!</li><li>Competitive pay (we leverage market data).\u00A0</li><li>Employee stock purchase plan.\u00A0</li><li>PTO + paid holidays.\u00A0</li><li>Medical, dental, vision, 401k, life and disability insurance offered.\u00A0</li><li>We live by our DOTS Values of Delivering an exceptional customer experience, Openly giving and receiving feedback, Teaming up to make thredUP a success, and Striving for excellence. \u00A0</li></ul><p></p><p><b>We believe diversity, inclusion and belonging is key for our team</b></p><p>At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you.</p><p></p><p>If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email <i><a href=\"mailto:disabilitysupport@thredup.com\" target=\"_blank\"><span>disabilitysupport@thredup.com</span></a></i>\u00A0the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. General application inquiries will not receive a response.</p><p></p><p><b>Before you go, our legal team wants you to know...</b>You must be at least 18 years old and have basic English literacy skills. Employment with thredUP is contingent on each candidate passing a 7-year background check.</p>","cityStateZipCode":"Phoenix, Arizona, 85043","locale":"en_US","title":"Pricing & Authentication Coordinator","jobSeqNo":"THRTHRUS1648EXTERNALENUS","postedDate":"2026-09-08T00:00:00.000+0000","postingStatus":"OPEN","postedDateTrack":["2026-09-08T00:00:00.000Z"],"ml_highlight":"Embrace the opportunity to become a Pricing and Authentication Coordinator and play a key role in ensuring accurate pricing and authentication for leading resale brands. 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The role involves managing campaign production, quality assurance, documentation, and governance, as well as partnering with cross-functional teams to enhance CRM systems and workflows. Candidates should have at least 7 years\u2019 experience in CRM technology or related fields, deep hands-on expertise with Braze or similar platforms, and strong communication and leadership skills. The position offers a competitive salary ($175,000\u2013$200,000), hybrid work, and comprehensive benefits. 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ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp\u2019s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry. Recognized on TIME Most Influential Companies of 2023, Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022. How You Will Make An Impact . ThredUp is looking for a Manager, CRM Technology & Operations to manage the systems, people, and processes that support personalized customer engagement across email, SMS, push, and in-app messaging. This role sits at the intersection of lifecycle marketing, marketing technology, data, product, and engineering. You will help execute and evolve our CRM technology ecosystem, with a particular focus on Braze architecture, data and event integrations, audience and segmentation capabilities, cross-channel orchestration, personalization, measurement, and operational scale. You will also manage the day-to-day work of the individuals responsible for technical CRM production and campaign quality. The ideal candidate is a player-coach who can translate strategy into execution, troubleshoot complex technical issues, configure campaigns and segments, review code, improve production processes, and coach others through change. In This Role You\u2019ll Get To. Lead the day-to-day work of the CRM technology and technical operations team, supporting campaign production, QA, documentation, tooling, governance, and operating standards. Manage and execute the Braze roadmap, partnering with CRM leadership and cross-functional teams to assess platform capabilities, surface technical risks and tradeoffs, and support prioritization across the CRM technology ecosystem. Partner with Data Engineering, Analytics, Product, and Engineering to improve the flow and activation of customer data from the warehouse, CDP, and other systems. Design and build complex, personalized, cross-channel customer journeys, including campaigns, canvases, segments, templates, and personalization logic across email, SMS, push, and in-app messaging. Assess and improve CRM systems and workflows by identifying capability and ownership gaps, then implementing automation, reusable templates, better tooling, and scalable operating processes. Translate lifecycle strategies into scalable technical solutions, including data requirements, events, attributes, subscription groups, audience logic, personalization, orchestration, experimentation, and measurement. Ensure strong governance across permissions, compliance, deliverability, subscription management, data quality, naming conventions, documentation, and change management. Evaluate and implement new martech, AI, and machine-learning capabilities that improve customer engagement and team productivity. Serve as the primary technical partner to Braze and other marketing technology vendors. What We\u2019re Looking For. 7+ years of experience in CRM technology, marketing operations, lifecycle marketing, marketing systems, or a related technical discipline. Experience leading and developing a CRM operations, marketing technology, email development, or technical production team. Deep hands-on experience with Braze or a comparable customer engagement platform. Braze experience is strongly preferred and may be required depending on the candidate\u2019s background. Strong judgment and communication skills, with the ability to translate between technical and non-technical audiences. Experience designing and implementing complex, multi-step orchestration across email, SMS, push, and in-app messaging. Experience with marketing systems architecture, including data models, customer events, APIs, integrations, identity, warehouse or CDP activation, and platform governance. A technical foundation as a developer, email engineer, marketing technologist, or CRM systems architect\u2014with the ability to read and write HTML, CSS, Liquid, JavaScript, SQL, or similar languages. Experience hand-coding emails or building CRM campaigns directly, rather than operating solely as a project manager or requirements requester. Strong understanding of audience segmentation, personalization, experimentation, deliverability, consent management, subscription groups, and channel-specific constraints. Proven ability to partner effectively with Data Engineering, Analytics, Product, Engineering, Creative, and Marketing stakeholders. Experience managing complex cross-functional programs and prioritizing a roadmap across competing business needs. Experience with project and workflow management tools such as Jira, Asana, Airtable, or similar platforms. Curiosity about agentic AI, machine learning, adaptive systems, and emerging applications in CRM and marketing technology. You\u2019ll Be Successful If You. Can move comfortably between strategy and execution\u2014from defining a future-state architecture to troubleshooting a campaign that is failing today. Have led an ESP migration, Braze implementation, data architecture effort, or major CRM platform transformation. Know how to evaluate whether an operational problem is caused by people, process, tooling, approvals, staffing, or system limitations. Are willing to challenge inefficient ways of working while bringing the team along. Build durable systems: clear documentation, reusable workflows, scalable templates, strong governance, and measurable success criteria. Understand how CRM technology can support both near-term revenue and long-term retention, personalization, and customer value. At ThredUp, your base pay is one part of your total compensation package. This role pays between $ 175,000 and $200,000, and your actual base pay will depend on your skills, qualifications, experience, and location. Many ThredUp employees also have the opportunity to own shares of ThredUp stock, ThredUp employees are eligible for discretionary restricted stock unit awards, as well as a discount when purchasing ThredUp stock if voluntarily participating in ThredUp\u2019s Employee Stock Purchase Plan. Subject to eligibility requirements, you\u2019ll also receive other benefits: Comprehensive medical & dental coverage, vision, 401k, life and disability insurance. This role is not eligible for visa sponsorship. What We Offer. 4-day work week, with Fridays off. Hybrid work environment: 3 days in the office and 1 day remote each week. Competitive salary (we leverage market data). Many ThredUp employees also have the opportunity to own shares of ThredUp stock and are eligible for discretionary restricted stock unit awards. Employee stock purchase plan. Flexible PTO (take the time you need) + 13 company holidays. Paid Sabbatical after 3 years of full time employment. Generous paid parental leave for new mothers and fathers. Medical, dental, vision, 401k, life and disability insurance offered. We live by our Core Values of Transparency, SpeakingUP, Thinking Big, Infinite Learning, Influencing Outcomes & Seeking the Truth. We believe diversity, inclusion and belonging is key for our team. At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you. If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email disabilitysupport@ThredUp.com the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. General application inquiries will not receive a response.","ml_Description":"This role sits at the intersection of lifecycle marketing, marketing technology, data, product, and engineering. You will help execute and evolve our CRM technology ecosystem, with a particular focus on Braze architecture, data and event integrations, audience and segmentation capabilities, cross-channel orchestration, personalization, measurement, and operational scale. You will also manage the day-to-day work of the individuals responsible for technical CRM production and campaign quality. The ideal candidate is a player-coach who can translate strategy into execution, troubleshoot complex technical issues, configure campaigns and segments, review code, improve production processes, and coach others through change. Lead the day-to-day work of the CRM technology and technical operations team, supporting campaign production, QA, documentation, tooling, governance, and operating standards. Manage and execute the Braze roadmap, partnering with CRM leadership and cross-functional teams to assess platform capabilities, surface technical risks and tradeoffs, and support prioritization across the CRM technology ecosystem. Partner with Data Engineering, Analytics, Product, and Engineering to improve the flow and activation of customer data from the warehouse, CDP, and other systems. Design and build complex, personalized, cross-channel customer journeys, including campaigns, canvases, segments, templates, and personalization logic across email, SMS, push, and in-app messaging. Assess and improve CRM systems and workflows by identifying capability and ownership gaps, then implementing automation, reusable templates, better tooling, and scalable operating processes. Translate lifecycle strategies into scalable technical solutions, including data requirements, events, attributes, subscription groups, audience logic, personalization, orchestration, experimentation, and measurement. Ensure strong governance across permissions, compliance, deliverability, subscription management, data quality, naming conventions, documentation, and change management. Evaluate and implement new martech, AI, and machine-learning capabilities that improve customer engagement and team productivity. Serve as the primary technical partner to Braze and other marketing technology vendors. What We\u2019re Looking For. 7+ years of experience in CRM technology, marketing operations, lifecycle marketing, marketing systems, or a related technical discipline. Experience leading and developing a CRM operations, marketing technology, email development, or technical production team. Deep hands-on experience with Braze or a comparable customer engagement platform. Braze experience is strongly preferred and may be required depending on the candidate\u2019s background. Strong judgment and communication skills, with the ability to translate between technical and non-technical audiences. Experience designing and implementing complex, multi-step orchestration across email, SMS, push, and in-app messaging. Experience with marketing systems architecture, including data models, customer events, APIs, integrations, identity, warehouse or CDP activation, and platform governance. A technical foundation as a developer, email engineer, marketing technologist, or CRM systems architect\u2014with the ability to read and write HTML, CSS, Liquid, JavaScript, SQL, or similar languages. Experience hand-coding emails or building CRM campaigns directly, rather than operating solely as a project manager or requirements requester. Strong understanding of audience segmentation, personalization, experimentation, deliverability, consent management, subscription groups, and channel-specific constraints. Proven ability to partner effectively with Data Engineering, Analytics, Product, Engineering, Creative, and Marketing stakeholders. Experience managing complex cross-functional programs and prioritizing a roadmap across competing business needs. Experience with project and workflow management tools such as Jira, Asana, Airtable, or similar platforms. Curiosity about agentic AI, machine learning, adaptive systems, and emerging applications in CRM and marketing technology. Can move comfortably between strategy and execution\u2014from defining a future-state architecture to troubleshooting a campaign that is failing today. Have led an ESP migration, Braze implementation, data architecture effort, or major CRM platform transformation. Know how to evaluate whether an operational problem is caused by people, process, tooling, approvals, staffing, or system limitations. Are willing to challenge inefficient ways of working while bringing the team along. Build durable systems: clear documentation, reusable workflows, scalable templates, strong governance, and measurable success criteria. Understand how CRM technology can support both near-term revenue and long-term retention, personalization, and customer value. Competitive salary (we leverage market data). Paid Sabbatical after 3 years of full time employment. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. ","externalApply":false,"cityState":"Oakland, California","country":"United States of America","postalCode":"94607","hasPrimaryQuestionnaire":"no","isEverGreenReq":"0","source":"WORKDAY","jobRequisitionId":"1640","standardisedCity":"Oakland","locationAccuracyLevel":"address","jobFamily":"Marketing General","externalTracking":false,"SupervisoryOrg":"Megan Hunter","visibilityType":"External","longitude":"-122.2734084","hiringLastName":"","ats":"WORKDAY","isDerived":false,"latlong":{"lon":-122.2734084,"lat":37.80135},"workerSubType":"Regular Full Time","secondaryInternalQuestionnaireId":"","JobProfile":"JC95","stateCountry":"California, United States of America","jobId":"1640","refNum":"THRTHRUS","profileId":"JC95","jobUpdated":"2026-09-09T05:33:22.374Z","topic":"Intg.JobPull.GeoLocation","userType":"external","CompensationGrade":"General Compensation Package","ReplacementFor":"Wendy Bombardi (Terminated)","titlenew":"Manager, CRM Technology & Operations","primaryLocaleCategory":"Marketing","description":"<p><b>About ThredUp</b></p><p><span>ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp\u2019s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry.</span></p><p></p><p><span>Recognized on TIME Most Influential Companies of 2023,\u00A0 Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022.</span></p><p><b><b>How You Will Make An Impact\u00A0</b></b></p><p><span>ThredUp is looking for a </span>Manager, CRM Technology & Operations<span> to manage the systems, people, and processes that support personalized customer engagement across email, SMS, push, and in-app messaging.</span></p><p><span>This role sits at the intersection of lifecycle marketing, marketing technology, data, product, and engineering. You will help execute and evolve our CRM technology ecosystem, with a particular focus on </span>Braze architecture, data and event integrations, audience and segmentation capabilities, cross-channel orchestration, personalization, measurement, and operational scale.</p><p><span>You will also </span>manage the day-to-day work of the individuals responsible for technical CRM production and campaign quality<span>. The ideal candidate is a player-coach who can translate strategy into execution, troubleshoot complex technical issues, configure campaigns and segments, review code, improve production processes, and coach others through change.</span></p><p></p><p></p><p><b><b>In This Role You\u2019ll Get To:</b></b></p><ul><li><p>Lead the day-to-day work of the CRM technology and technical operations team,<span> supporting campaign production, QA, documentation, tooling, governance, and operating standards.</span></p></li><li><p>Manage and execute the Braze roadmap, partnering with CRM leadership<span> and cross-functional teams to assess platform capabilities, surface technical risks and tradeoffs, and support prioritization across the CRM technology ecosystem.</span></p></li><li><p><span>Partner with Data Engineering, Analytics, Product, and Engineering to </span>improve the flow and activation of customer data <span>from the warehouse, CDP, and other systems.</span></p></li><li><p><span>Design and </span>build complex, personalized, cross-channel customer journeys<span>, including campaigns, canvases, segments, templates, and personalization logic across email, SMS, push, and in-app messaging.</span></p></li><li><p>Assess and improve CRM systems and workflows<span> by identifying capability and ownership gaps, then implementing automation, reusable templates, better tooling, and scalable operating processes.</span></p></li><li><p>Translate lifecycle strategies into scalable technical solutions<span>, including data requirements, events, attributes, subscription groups, audience logic, personalization, orchestration, experimentation, and measurement.</span></p></li><li><p>Ensure strong governance<span> across permissions, compliance, deliverability, subscription management, data quality, naming conventions, documentation, and change management.</span></p></li><li><p>Evaluate and implement new martech, AI, and machine-learning capabilities<span> that improve customer engagement and team productivity.</span></p></li><li><p><span>Serve as the </span>primary technical partner to Braze<span> and other marketing technology vendors.</span></p></li></ul><p></p><p><b><b>What We\u2019re Looking For:</b></b></p><ul><li><p>7+ years of experience in CRM technology<span>, marketing operations, lifecycle marketing, marketing systems, or a related technical discipline.</span></p></li><li><p>Experience leading and developing<span> a CRM operations, marketing technology, email development, or technical production team.</span></p></li><li><p>Deep hands-on experience with Braze<span> or a comparable customer engagement platform. Braze experience is strongly preferred and may be required depending on the candidate\u2019s background.</span></p></li><li><p><span>Strong judgment and communication skills, with the </span>ability to translate between technical and non-technical audiences<span>.</span></p></li><li><p><span>Experience designing and implementing complex, multi-step </span>orchestration across email, SMS, push, and in-app messaging<span>.</span></p></li><li><p><span>Experience with </span>marketing systems architecture<span>, including data models, customer events, APIs, integrations, identity, warehouse or CDP activation, and platform governance.</span></p></li><li><p>A technical foundation as a developer, email engineer, marketing technologist<span>, or CRM systems architect\u2014with the ability to read and write HTML, CSS, Liquid, JavaScript, SQL, or similar languages.</span></p></li><li><p>Experience hand-coding emails or building CRM campaigns directly<span>, rather than operating solely as a project manager or requirements requester.</span></p></li><li><p><span>Strong understanding of audience segmentation, personalization, experimentation, deliverability, consent management, subscription groups, and channel-specific constraints.</span></p></li><li><p><span>Proven ability to </span>partner effectively<span> with Data Engineering, Analytics, Product, Engineering, Creative, and Marketing stakeholders.</span></p></li><li><p><span>Experience managing complex cross-functional programs and prioritizing a roadmap across competing business needs.</span></p></li><li><p><span>Experience with project and workflow management tools such as Jira, Asana, Airtable, or similar platforms.</span></p></li><li><p>Curiosity about agentic AI, machine learning<span>, adaptive systems, and emerging applications in CRM and marketing technology.</span></p></li></ul><h3></h3><p><b><b>You\u2019ll Be Successful If You</b></b></p><ul><li><p><span>Can move comfortably between strategy and execution\u2014from defining a future-state architecture to troubleshooting a campaign that is failing today.</span></p></li><li><p><span>Have led an ESP migration, Braze implementation, data architecture effort, or major CRM platform transformation.</span></p></li><li><p><span>Know how to evaluate whether an operational problem is caused by people, process, tooling, approvals, staffing, or system limitations.</span></p></li><li><p><span>Are willing to challenge inefficient ways of working while bringing the team along.</span></p></li><li><p><span>Build durable systems: clear documentation, reusable workflows, scalable templates, strong governance, and measurable success criteria.</span></p></li><li><p><span>Understand how CRM technology can support both near-term revenue and long-term retention, personalization, and customer value.</span></p></li></ul><p><br /><span>At ThredUp, your base pay is one part of your total compensation package. This role pays between $ 175,000 and $200,000, and your actual base pay will depend on your skills, qualifications, experience, and location.</span></p><p></p><p><span>Many ThredUp employees also have the opportunity to own shares of ThredUp stock, ThredUp employees are eligible for discretionary restricted stock unit awards, as well as a discount when purchasing ThredUp stock if voluntarily participating in ThredUp\u2019s Employee Stock Purchase Plan. Subject to eligibility requirements, you\u2019ll also receive other benefits: Comprehensive medical & dental coverage, vision, 401k, life and disability insurance.</span></p><p><span>This role is not eligible for visa sponsorship.</span></p><p></p><p><b>What We Offer:</b></p><ul><li><p><span>4-day work week, with Fridays off</span></p></li><li><p><span>Hybrid work environment: 3 days in the office and 1 day remote each week</span></p></li><li><p><span>Competitive salary (we leverage market data)</span></p></li><li><p><span>Many ThredUp employees also have the opportunity to own shares of ThredUp stock and are eligible for discretionary restricted stock unit awards</span></p></li><li><p><span>Employee stock purchase plan</span></p></li><li><p><span>Flexible PTO (take the time you need) + 13 company holidays</span></p></li><li><p><span>Paid Sabbatical after 3 years of full time employment</span></p></li><li><p><span>Generous paid parental leave for new mothers and fathers</span></p></li><li><p><span>Medical, dental, vision, 401k, life and disability insurance offered</span></p></li><li><p><span>We live by our Core Values of Transparency, SpeakingUP, Thinking Big, Infinite Learning, Influencing Outcomes & Seeking the Truth</span></p></li></ul><p></p><p>\u00A0</p><p><b><b>We believe diversity, inclusion and belonging is key for our team</b></b></p><p></p><p><span>At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you.</span></p><p>\u00A0</p><p><span>If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email </span><i>disabilitysupport@ThredUp.com</i><span> the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. General application inquiries will not receive a response.</span></p><p></p>","cityStateZipCode":"Oakland, California, 94607","locale":"en_US","title":"Manager, CRM Technology & Operations","jobSeqNo":"THRTHRUS1640EXTERNALENUS","postedDate":"2026-09-08T00:00:00.000+0000","postingStatus":"OPEN","postedDateTrack":["2026-09-08T00:00:00.000Z"],"ml_highlight":"Take on the role of Manager, CRM Technology & Operations to lead the technical and operational teams supporting personalised customer engagement across multiple channels. Oversee campaign production, QA, and technical solutions, leveraging your expertise in CRM technology and marketing operations. Ideal for experienced professionals with deep technical and leadership skills.","dateCreated":"2026-09-08T20:33:46.288+0000","hiringFirstName":"","primaryLocation":"969 Broadway
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